VoltView

VoltView Complaints Policy

Last updated: 09/08/2023

The type of personal information we collect

VoltView aims to democratise access to information on energy tariffs and appliance retrofitting. We are committed to transparency and quality in our services. If something doesn't meet your expectations, we want to know about it and ensure that it's addressed.

How to Complain

If you are unhappy with our service or have concerns, you can lodge a complaint through the following channels:

  • Email: complaints@voltview.co.uk
  • Phone Number: 08000448162
  • Post: 20-22 Wenlock Road, London, England, N1 7GU

How We'll Deal with Your Complaint

We will acknowledge your complaint promptly and investigate it in accordance with standard procedures. Our team will review the relevant details and work to resolve the issue in a fair and timely manner. If the complaint is not resolved to your satisfaction, it will be escalated through standard escalation processes.

How We'll Keep You Up to Date on Your Complaint

We will communicate with you throughout the complaint process, keeping you informed of the status of your complaint and our investigation. You can expect updates via email or your preferred contact method.

How We'll Record Your Complaint

We maintain a record of all complaints, investigations, and resolutions in accordance with standard record-keeping practices. These records will be retained as per industry standards.

If We Can't Resolve Your Complaint

We maintain a record of all complaints, investigations, and resolutions in accordance with standard record-keeping practices. These records will be retained as per industry standards.

If you are not satisfied with our resolution, you can contact the Energy Ombudsman:

  • Post: Energy Ombudsman, P.O. Box 966, Warrington, WA4 9D
  • Phone: 0330 440 1624
  • Email: enquiry@energyombudsman.org

Continuous Improvement

We monitor complaints to identify opportunities for continuous improvement. Regular reviews of complaints help us enhance our services and customer experience.

Our Commitment

We strive to resolve complaints fairly and efficiently. Whether a complaint leads to an apology, goodwill gesture, or other compensation, we adhere to standard resolution methods to ensure your satisfaction.

Conclusion

VoltView values your business and takes all complaints seriously. If you have any concerns or feedback, we encourage you to reach out to us.