Privacy Policy
Last updated: 22/04/2024
VoltView Ltd is committed to protecting your privacy and fulfilling its obligations under UK data protection laws. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this privacy policy
This privacy policy aims to give you information on how Voltview Ltd collects and processes your personal data through your use of our website (www.voltview.co.uk) including any data you may provide when we provide our services to you.This website is not intended for children, and we do not knowingly collect data relating to children.It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Controller
VoltView Ltd (Company No: 14864235) is the controller and responsiblefor your personal data and this website (collectively referred to as “VoltView","we", "us" or "our" in this privacy policy.
Our contact details
Name: VOLTVIEW LTD
Address: Plexal,
Queen Elizabeth Olympic Park,
London,
E20 3BS
Phone Number: 08000448162
E-mail: privacy@voltview.co.uk
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated on 22 April 2024. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts, and characteristics (for example, name and contact details)
- Business-related information
- Usage statistics of the VoltView platform
- Energy consumption and smart meter data
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To create and manage your account
- To provide customer support and service
- To analyse usage and improve our services
We also receive personal information indirectly, from the following sources in the following scenarios:
- From Managed Service Providers (MSP) for access to smart meter data
- From third-party analytics tools to monitor platform usage
We use the information that you have given us in order to provide and improve our services, communicate with you, and comply with legal obligations. We may share this information with managed service providers, third-party vendors, or as required by law.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- Your consent. You are able to remove your consent at any time. You can do this by contacting privacy@voltview.co.uk
- We have a contractual obligation.
- We have a legitimate interest.
How we store your personal information
Your information is securely stored in encrypted data centres. We keep personal identifiers, contacts, characteristics, and energy data for a period of 6 years or as required by applicable laws. We will then dispose of your information by permanently deleting the data.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
- You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at privacy@voltview.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at privacy@voltview.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:
Information Commissioner's Office,
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk