Terms and Conditions
Last updated: 28/09/2023
Terms and Conditions
1.1 These Terms of Service ("Terms") constitute a legal agreement between you ("Customer" or "you") and VoltView Limited ("VoltView," "we," "us"), a company registered in England and Wales under company number 14864235, with its registered and trading office at 20-22 Wenlock Road, London, England, N1 7GU.
1.2 These Terms govern the use by the Customer of any of the Services that VoltView agrees to provide.
1.3 By subscribing to our Services, you agree to comply with and be bound by these Terms.1.4 Our Privacy Policy can be accessed at Privacy Policy.
Definitions
Credit Score Criteria: The credit requirements determined by VoltView and/or the Supplier to qualify a Customer for services.
Customer: A non-domestic commercial client who meets certain eligibility criteria and receives services from VoltView.
Existing Supplier: The current third-party energy/utilities provider for the Customer.
Intellectual Property Rights: Comprehensive term for all types of intellectual property, including but not limited to, copyrights, patents, and trademarks, applicable globally.
Letter of Authority: A signed letter from the Customer allowing VoltView to act on its behalf and liaise with its Existing Supplier.
Price Comparison Service: A service providing the Customer with impartial information on Suppliers' pricing for products and services.
Quotation: An offer outlining terms and prices by which a Supplier may provide services to a Customer, presented by VoltView.
Services: The suite of services provided by VoltView to the Customer, including Price Comparison Service, Do It For You, Switching Service, and Contract Checking Service.
Site: Refers to VoltView's website.
Supplier: Third-party companies supplying energy or utilities, chosen by or listed on VoltView's Site.
Supplier Services: The specific energy or utility services/products provided by the Supplier to the Customer.
Supply Contracts: Contracts between the Customer and energy Suppliers for electricity and/or gas supply.Supply Number: Reference numbers associated with electricity or gas meter points.
Switching Service: A service to either facilitate the Customer's switch to a new Supplier or assist in renegotiating terms with their Existing Supplier, following a Quotation.
Introduction
1.1 These Terms of Service ("Terms") constitute a legal agreement between you ("Customer" or "you") and VoltView Limited ("VoltView," "we," "us"), a company registered in England and Wales under company number 14864235, with its registered and trading office at 20-22 Wenlock Road, London, England, N1 7GU.
1.2 These Terms govern the use by the Customer of any of the Services that VoltView agrees to provide.
1.3 By subscribing to our Services, you agree to comply with and be bound by these Terms.1.4 Our Privacy Policy can be accessed at Privacy Policy.
Subscription Services
2.1 VoltView offers subscription-based energy management services ("Services") to enterprises.
2.2 Our Services cannot commence until you provide all required information and materials. You agree to do so promptly upon our request.
Payment and Fees
3.1 Subscription fees for our Services are clearly indicated on the Stripe Payment Link at the time of subscription and can be managed directly through your Stripe client portal.
3.2 Payment confirmation is required before any Services commence.
Customer’s Responsibilities and Obligations
4.1 You are responsible for ensuring that all information provided to VoltView is true, complete, and accurate.
4.2 You agree to cooperate with VoltView and suppliers, adhere to these Terms, and abide by any agreements or conditions stipulated by third-party suppliers.
4.3 You are responsible for complying with all local and other applicable laws regarding the use of our Services.
Price Comparison Service and Quotations
5.1 VoltView provides Price Comparison Services and quotations from suppliers. These quotations are subject to change.
5.2 VoltView reviews existing supplier contracts upon receipt of a signed Letter of Authority but is not responsible for delays or non-cooperation from existing suppliers.
Refunds and Cancellation
6.1 Cancellation by Customer: You may cancel your subscription to our Services at any time through your Stripe client portal. Upon cancellation, you will have access to the Services until the end of your current billing period.
6.2 Refunds: All subscription fees are non-refundable except as expressly set forth in these Terms. Exceptions to this policy may be granted on a case-by-case basis at VoltView's sole discretion.
6.3 Service Disruption: In cases where Services are significantly disrupted for an extended period due to issues solely attributable to VoltView, a pro-rata refund may be issued.
6.4 Cancellation by VoltView: We reserve the right to suspend or terminate your subscription to the Services if you breach these Terms or if you engage in conduct that could harm VoltView or others. No refund will be issued in such cases.
6.5 Effect of Cancellation: Upon cancellation or termination of your subscription, all features and functionalities of the Services will cease, and you are required to cease all use of the Services immediately.
6.6 Payment Obligations: Unless otherwise stated, you are responsible for all charges up to and including the last day of the billing period during which you cancel your subscription.
6.7 Data Retention: After cancellation or termination of your account, VoltView reserves the right to delete your account data in accordance with its data retention policy and applicable laws.
Service Updates and Modifications
7.1 VoltView reserves the right to modify, suspend, or discontinue its Services, either temporarily or permanently, with or without notice.
Data Protection and Confidentiality
8.1 Customer data will be processed according to VoltView's Privacy Policy and may be shared with credit reference agencies for background checks.
8.2 Both parties agree to maintain the confidentiality of all information obtained during the provision of Services.
Limitation on Liability and Indemnification
9.1 VoltView is not liable for indirect damages, except for cases like death or injury due to negligence, or fraud.
9.2 You agree to indemnify VoltView against any legal proceedings or losses related to the use of Services or a breach of these Terms.
Force Majeure
10.1 VoltView is not liable for delays or failures in service due to uncontrollable events such as natural disasters, war, or strikes.
Force Majeure
11.1 These Terms are governed by the laws of England and Wales and subject to the jurisdiction of the English Courts.
11.2 Any disputes arising out of these Terms will be resolved through binding arbitration in England.
Entire Agreement
12.1 These Terms are governed by the laws of England and Wales and the parties agree to submit to the non-exclusive jurisdiction of the English Courts.